Frequently Asked Questions
Payment

We accept payment via:

  1. Paypal

  2. Credit/Debit card

  3. Bank transfer

  4. Paynow via UEN/Unique Entity Number 202003750D

For bank transfer and Paynow (offline payments), payment must be made before confirming the order*

Take a screenshot of your transaction and send it to us at:

Whatsapp: +65 8828 3419

This will help us to process your order faster.

 

You will receive an email notification and text confirmation that we’ve received your order.

 
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(Screenshot of checkout page)

*make payment in step 3 of checkout

procedure before selecting "continue"

 
Delivery

Siam Yummies currently only delivers within Singapore. Our delivery fee (SGD5.00) is automatically calculated upon checkout and fees displayed are final.

To enjoy free delivery, you will need a minimum order of SGD40.00 per order, per location.

 

All orders placed from Monday to Friday (Singapore time, excluding public holidays) will be processed and shipped within 2 to 3 working days upon confirmation of payment.

This varies with circumstances such as online security checks, shipping restrictions, payment authorization, packing and dispatching of order.

*NOT APPLICABLE TO JURONG ISLAND AND SENTOSA

 
Self Collection

For self-Collection/pickup, kindly present your UEN/Bill Reference number/order number upon arrival at INNO Centre #06-47 to collect your items.

 

For all orders placed with payment confirmed before 1pm on a working day, self-collection will be available on the same day. Kindly allow some time for us to pack the goodies for you :)

Note:
Self-collection is currently by appointment only due to COVID-19 regulations. After confirming your order, pickup can be arranged via WhatsApp/Email.

 
How to get to our location?

We are located at INNO Centre #06-45.

 

MRT

Commonwealth (EW20) is the closest MRT station to INNO Centre.

 

BUS

Buses 123, 139, 153 and 198 will take you to the nearest bus stop, Blk 161 (10651). You may board Bus 198 from the Commonwealth MRT bus stop.

 
Feedback/Issues

For any issues on our products [defective/missing] / feedback on our delivery service, kindly contact our customer service at:

Email: cs@siamyummies.com

Whatsapp: +65 8828 3419

 
Our mailing list

Why subscribe to our mailing list?

 

YOU will be the first to know about any new products that we are planning to launch on our website and one of the FIRST to sample our new products and provide feedback.

 

We are constantly looking for the best Thai products to bring to Singapore consumers, and greatly appreciate constant feedback so as to improve on the quality and standard of products that we bring in for your consumption.

 

It would be wonderful if we could have your assistance and feedback in this area and so we encourage you to enter your email below (bottom right corner of the page) to join our mailing list; it's that simple!

 
Delivery packaging and plastic use

In line with the Singapore Government’s plan of “Going Green”, we have been using a variety of recyclable/biodegradable packaging, from recyclable bags to carton boxes.

 

It’s a small effort on our part to play in this global effort of going green and reducing the use of plastic in our world. Thank you for supporting us in this endeavour.​

Logo
 
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Process of Products have been certified to be HALAL by: 

 

THE CENTRAL ISLAMIC COUNCIL OF THAILAND

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Process of Products have been certified to be HALAL by: 

 

THE ISLAMIC COMMITTEE OFFICE OF THAILAND

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Suitable for Vegans.

 

These products contain no animal ingredients such as meat, fish, fowl, animal by-products, eggs or egg products, milk or milk products, honey or honey bee products as processing aids used in manufacturing, and ingredients that have never been tested on animals on behalf of the manufacturer.

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USDA ORGANIC

 

Products contain at least 95% organically produced ingredients (excluding water and salt). 

 

Any remaining ingredients must consist of non-agricultural substances that appear on the NOP National List of Allowed and Prohibited Substances.

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Thailand Healthier Choice

 

"Healthier Choice” nutritional logo is the Display of Nutritional Logo on Food Label as announced in the Royal Gazette on February 25, 2016. All products are inspected and certified by the Nutrition Promotion Foundation under the Institute of Nutrition of Mahidol University, or other relevant agencies approved by the Thailand Ministry of Public Health’s Notification No.373 (2016)

 

Any remaining ingredients must consist of non-agricultural substances that appear on the NOP National List of Allowed and Prohibited Substances.

 
Price Breakers

*If you are able to find the same product elsewhere in Singapore that is offering a lower price as compared to Siam Yummies website offers, please email the following information to cs@siamyummies.com :

 

  1. Share with us the location and store name of where the product is found

  2. Take a snapshot of the product with the lower price offered (REGULAR PRICES ONLY)

  3. Take a snapshot of Siam Yummies Invoice that indicated the product name and price you bought at

  4. Siam Yummies will refund the difference in the amount to you, that is -> Price of Siam Yummies product less off the lower price found in other stores

  5. Above information should be shared with Siam Yummies within one month of product purchase date from Siam Yummies Website

  6. NOT APPLICABLE ON ANY DISCOUNT or OFFER PRICE.

  7. Verification will be confirmed by SIAM YUMMIES Employees